• Author
    Posts
  • #12912

    Hello

    We are getting this error message on our website on the WordPress Updates page:

    CJT Extension update errorAPI Service Exception<br /> Details: <br /><br /> License not found for the specified identifer/licenseKey:0

    We have tried re-entering the CORE licence key and the error message still remains. There does not seem to be anywhere to enter the PLUS licence key.

    Best

    Simon

  • #12914

    Damian Baker
    Participant

    Hi Simon,

    I apologise for the inconvenience.
    I will send you an email shortly regarding this issue so we can discuss further.

    Regards,
    Damian Baker

  • #12991

    Jacob
    Participant

    Dear Damian,
    Do you already have a fix for this issue? We reported this also 6 month back and did not hear anything about it?
    Regards,
    Jacob

  • #12996

    Damian Baker
    Participant

    Hi Jacob,

    Can you send me temporary admin login details so I can take a look.
    I have your licenses on file so I will be able to add the details straight on your dashboard. I am not sure what version of CJT you are running, so if you are running a legacy version, we can provide the latest for you.

    Regards,
    Damian Baker

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