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Can not activate from site

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    • October 29, 2013 at 8:38 AM #5705
      Robert Kitchin
      Participant

      Attempted to activate with pro code from purchase.

      1. Checked code and received: The ckeck operation detects that the provided key is a valid key! The license key need to be activated from the CJT Website.

      2: Activated code and received: Could not activate the provided license key!

      Suggestions?

      BJ

    • October 30, 2013 at 12:02 PM #5769
      Damian Baker
      Participant

      Hi Robert,

      Thanks for your purchase and sorry for the inconvenience regarding the license key activation.
      I did a test with your license key and it is valid and does work, however it seems in your case, there is something getting in the way of the check.

      Firstly do you have any security plugins installed such as Bullet Proof Security that may prevent AJAX from running on the backend? If not, we may need to look into your website so if you could provide temporary admin login details to: support@css-javascript-toolbox.com, we could take a look when we get a chance.

      Kind Regards,
      Damian Baker

    • October 31, 2013 at 2:36 PM #5789
      Damian Baker
      Participant

      Hi Robert,

      Thanks again for letting us know via email that you have a sub-site of a multisite system, and that it seems like a security issue. I am glad to hear you managed to resolve it.

      Let us know if you need any further help.

      Regards,
      Damian

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