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  • #9710

    Kelvin Lee
    Participant

    Dear Sir/madam,

    I installed the CJT on my WordPress before purchase the license. What should I after I purchase the license and remove the message “Like CSS & JS Toolbox Free? Upgrade CJT-Free” on top-right of the screen?

    Best regards,

    Kelvin.

  • #9713

    Damian Baker
    Participant

    Hi Kelvin,

    Please overwrite your existing copy either using FTP or the WordPress Plugin uploader. The easiest way is via the WordPress plugin uploader. If you want to be on the safe side with protecting the code blocks work you have already done, then you may consider backing up your database OR at least take ‘copy and paste’ backups of your code blocks.

    If you decide to use the WordPress plugin uploader, it is recommended to first click the gear cog icon called ‘General plugin settings’ and make sure that the ‘Wipe out data’ checkbox is NOT checked. By keeping this UNTICKED will retain all your code block information when you deactivate and delete the CJT Free plugin. This is more or less a precautionary measure, so if you do not have any code blocks or templates then this action is not required.

    Once you have deactivated and deleted the CJT Free plugin, upload and activate the CJT Dev plugin that you purchased and downloaded. Go through any upgrade steps if required. You should now have the new CJT Dev plugin installed and all of your original code blocks intact.

    Please use your license key so you will be alerted to updates from now on. Thanks for purchasing.

    Kind Regards,
    Damian

  • #10603

    Kelvin Lee
    Participant

    Hi Damian,

    I installed the CJT to another site, how can I do the upgrade? During the installation and upgrade to 7.2 version, there is no asking for the license key input.

    I have the CJT Dev license key.

    Best regards,

    Kelvin.

  • #10607

    Damian Baker
    Participant

    Hi Kelvin,

    I just sent you an email
    Thanks,

    Kind Regards,
    Damian

  • #10630

    Kelvin Lee
    Participant

    Dear Damian,

    I could not able to register the key (http://screencloud.net/v/lAF0).

    I installed the Dev version but it turn back to Free version after update to 7.2 from Plugins page.

    Please kindly advise the step what I should do.

    Best regards,

    Kelvin.

  • #10631

    Kelvin Lee
    Participant

    Dear Damian,

    I tried to activate the license again but still prompted “Could not activate License Key due to the server error!”. I have no right to control the server setting, so need your help again. I did remember it occurred before but no solution at last. I didn’t know how you can do that.

    Best regards,

    Kelvin.

  • #10632

    Damian Baker
    Participant

    Hi Kelvin,

    I have just this minute sent you an email.
    Please only use your first name in the Name field and then your license key.
    I think there is a bug when first and surname is used.

    Let me know how it goes. If you are still having problems, please provide temporary admin login credentials via email at: support@css-javascript-toolbox.com

    Kind Regards,
    Damian

  • #10634

    Hi Damian

    I was having the same registration problem, and the “Could not activate License Key due to the server error!” seemed to occur whenever a space was used in the name field – removing it allowed it to activate correctly

    Cheers

    John

  • #10646

    Damian Baker
    Participant

    Hi John,

    Thanks for letting us know.
    We appreciate this and hope to have it fixed in a future update.

    Kind Regards,
    Damian

  • #10651

    Kelvin Lee
    Participant

    Dear Damian,

    After update the version to 7.2, the Dev version downgrade to Free version, so I can’t find the way to key in the license, I did a lot of code for the site. What should I do to reinstall the Dev version and won’t affect the current setting to the code? Will the code be remove if I uninstall the Free version and then install the Dev version again?

    Best regards,

    Kelvin.

  • #10652

    Damian Baker
    Participant

    Hi Kelvin,

    There are two ways to go about it. Using FTP, simply overwrite the existing free ‘css-javascript-toolbox’ folder in plugins with the Dev version of css-javascript-toolbox, then Activate.
    OR use the WordPress plugin uninstaller deactivate and delete the free version and then upload the Dev version.

    My first reply at the top of this post mentions a safeguard in how to protect your existing code so that your existing code will be safe. I will copy and paste it below to show you the part of the post I am talking about:
    _______________________________________________
    If you decide to use the WordPress plugin uploader, it is recommended to first click the gear cog icon called ‘General plugin settings’ and make sure that the ‘Wipe out data’ checkbox is NOT checked. By keeping this UNTICKED will retain all your code block information when you deactivate and delete the CJT Free plugin. This is more or less a precautionary measure, so if you do not have any code blocks or templates then this action is not required.

    Once you have deactivated and deleted the CJT Free plugin, upload and activate the CJT Dev plugin that you purchased and downloaded. Go through any upgrade steps if required. You should now have the new CJT Dev plugin installed and all of your original code blocks intact.
    _______________________________________________

    If you are still concerned about your code being deleted accidentally, please backup your database (or use a database export plugin).
    Another easier way is to copy and paste your code (from the code blocks) into a text editor and save this file. That way, if you need to, you can rebuild the code blocks again from the text file.

    Kind Regards,
    Damian

  • #10654

    Kelvin Lee
    Participant

    Dear Damian,

    Sorry I forgot the uninstall method, when I deactivate and delete the Free version, it prompted
    CSS & JavaScript Toolbox by Wipeout Media (will also delete its data)
    Are you sure you wish to delete these files and data?

    Only the button “Yes, Delete these files and data” can continue the uninstallation process. I remember the checkbox of Wipe Out was unchecked. Should I continue to click the Yes button?

    By the way, is the backup and keep the code and its relationship? I mean condition I applied to each code block.

    Best regards,

    Kelvin.

  • #10656

    Kelvin Lee
    Participant

    Dear Damian,

    I finally can install the Dev version and register it. After that, I update the version to 7.2 and it return to Free version again, should I not do the update or I should ask you for the new version for Dev? Please advise how I can download the latest version for Dev.

    Moreover, the button “Yes, Delete these files and data” is quite misleading the user to stop the uninstallation and scare the data will be deleted.

    Best regards,

    Kelvin.

  • #10661

    Damian Baker
    Participant

    Hi Kelvin,

    Can you tell me what version of CJT Dev do you have? You can look at the readme.txt file to find the version number in there?

    As for your feedback regarding deleting a plugin, where the button says “Yes. Delete these files and data”, I do agree with you that it appears quite daunting. Thanks for pointing that out.
    Ok, I will look into re-wording the instructions in a way that will not scare users to uninstall and delete the CJT plugin. I am sure others have been apprehensive about uninstalling and deleting too.

    Thanks Kelvin.

    Kind Regards,
    Damian

  • #10664

    Kelvin Lee
    Participant

    Dear Damian,

    My CJT Dev version is 7.1. Is it eligible to do the upgrade?

    Best regards,

    Kelvin.

  • #10763

    Damian Baker
    Participant

    Hi Kelvin,

    CJT Dev 7.1 has the bug where it will automatically notify you to update to the 7.2 CJT Free version on WordPress.org. However that said, I notice in the backend that you have successfully registered your license key so your CJT Dev 7.1 should update to version 7.2 just fine. It only happens when users do not register their license key. So you should be fine to update to 7.2 via the WordPress plugin updater.

    Please also note that you should be able to login and click into your purchase history to download the latest version manually, which is CJT Dev version 7.2. This is found when you hover over your username and then clicking Purchase history. Else you can just click this link: https://css-javascript-toolbox.com/purchase-history/

    Kind Regards,
    Damian

  • #11268

    Kelvin Lee
    Participant

    Dear Damian,

    Am I eligible to do the upgrade from 7.1 to 7.2? I completely installed the 7.1 Dev version and activated it. Now the plugin ask for upgrade to 7.2, should I do the upgrade? http://screencloud.net/v/qLTo

    Will it be downgraded back to 7.1 is I do the upgrade?

    Best regards,

    Kelvin.

  • #11269

    Damian Baker
    Participant

    Hi Kelvin,

    Thanks for your question.
    I will send you an email ok.

    Regards,
    Damian

  • #11535

    Kelvin Lee
    Participant

    Dear Damian,

    I do reply you by email with my steps. No matter I do activate first and then upgrade or upgrade before activation, my dev version resume back to standard version. I do upgrade by clicking the link from PlugIns.

    Best regards,

    Kelvin.

  • #11538

    Damian Baker
    Participant

    Hi Kelvin,

    I received your emails and saw the screenshots you provided on how your CJT Dev inadvertently upgraded to CJT Free version 8.0.2. I have sent you an email.

    Kind regards,
    Damian

  • #11820

    Hi Damian,

    I cannot register. I get the message: “Could not activate License Key due to the server error!”.
    I tried to enter only first name, but it didn’t help.
    Could you help me?

    Kind regards.
    Sylwia

  • #11822

    Damian Baker
    Participant

    Hi Sylwia,

    That’s interesting.
    I noticed you are running the older version of CJT Dev. Tell me, did you migrate to the newer and complimentary version of CJT Dev called CJTe Developer?
    The instructions for migration is shown in the newsletter that you may or may not have received.
    http://us7.campaign-archive1.com/?u=75549e9174ca44d6c69a1b1aa&id=76b5f734e5&e=

    Let me know if you are still having issues.

    Thanks,
    Kind Regards,
    Damian

  • #11823

    Hi Damian,

    Thank you very much for your answer.
    Yes, I got the instructions long time ago but the upgrade process did not worked as described.
    Unfortunately I still do not see any update as is written in part 2 of the instruction.
    Should I overrite it via ftp or so? I’m afraid it would make things even worser.

    Please be so good and take into account that I am in hurry.
    Maybe there exists fast workaround. I desperately need my CJT developer version. 🙂

    Kind regards
    Sylwia

  • #11824

    Damian Baker
    Participant

    Hi Sylwia,

    I sent you an email straight away.
    Did you receive it?

    Regards,
    Damian

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