Skip to content

CJT Extension update errorAPI Service Exception error message

Home › Support › Support Tickets › CJT Extension update errorAPI Service Exception error message

Tagged: ,

Viewing 5 reply threads
  • Author
    Posts
    • February 7, 2017 at 5:11 PM #12912
      simon.watson-kingofshaves.com
      Participant

      Hello

      We are getting this error message on our website on the WordPress Updates page:

      CJT Extension update errorAPI Service Exception<br /> Details: <br /><br /> License not found for the specified identifer/licenseKey:0

      We have tried re-entering the CORE licence key and the error message still remains. There does not seem to be anywhere to enter the PLUS licence key.

      Best

      Simon

    • February 10, 2017 at 6:02 PM #12914
      Damian Baker
      Participant

      Hi Simon,

      I apologise for the inconvenience.
      I will send you an email shortly regarding this issue so we can discuss further.

      Regards,
      Damian Baker

    • May 29, 2017 at 4:32 PM #12991
      Jacob
      Participant

      Dear Damian,
      Do you already have a fix for this issue? We reported this also 6 month back and did not hear anything about it?
      Regards,
      Jacob

    • June 7, 2017 at 10:32 PM #12996
      Damian Baker
      Participant

      Hi Jacob,

      Can you send me temporary admin login details so I can take a look.
      I have your licenses on file so I will be able to add the details straight on your dashboard. I am not sure what version of CJT you are running, so if you are running a legacy version, we can provide the latest for you.

      Regards,
      Damian Baker

    • April 25, 2018 at 1:41 PM #13256
      stenhh-octant.no
      Participant

      Getting the same error after upgrade. What is the solution?
      Please advice!

    • April 29, 2018 at 9:57 PM #13266
      Damian Baker
      Participant

      Hello,

      Sorry for the delay as I have been on vacation.
      Please send me temporary admin login details so I can take a look and solve this for you.
      Direct this to: support@css-javascript-toolbox.com

      Thanks

      Regards,
      Damian Baker

  • Author
    Posts
Viewing 5 reply threads
  • You must be logged in to reply to this topic.