Topic: CJT Extension update errorAPI Service Exception error message

Tagged: license, update error

This topic has 5 replies, 4 voices, and was last updated 7 years, 6 months ago by Damian Baker.

Viewing 5 reply threads

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- February 7, 2017 at 5:11 PM #12912
  
  simon.watson-kingofshaves.com
  Participant
  
  Hello
  
  We are getting this error message on our website on the WordPress Updates page:
  
  CJT Extension update errorAPI Service Exception<br /> Details: <br /><br /> License not found for the specified identifer/licenseKey:0
  
  We have tried re-entering the CORE licence key and the error message still remains. There does not seem to be anywhere to enter the PLUS licence key.
  
  Best
  
  Simon
- February 10, 2017 at 6:02 PM #12914
  
  Damian Baker
  Participant
  
  Hi Simon,
  
  I apologise for the inconvenience.
  I will send you an email shortly regarding this issue so we can discuss further.
  
  Regards,
  Damian Baker
- May 29, 2017 at 4:32 PM #12991
  
  Jacob
  Participant
  
  Dear Damian,
  Do you already have a fix for this issue? We reported this also 6 month back and did not hear anything about it?
  Regards,
  Jacob
- June 7, 2017 at 10:32 PM #12996
  
  Damian Baker
  Participant
  
  Hi Jacob,
  
  Can you send me temporary admin login details so I can take a look.
  I have your licenses on file so I will be able to add the details straight on your dashboard. I am not sure what version of CJT you are running, so if you are running a legacy version, we can provide the latest for you.
  
  Regards,
  Damian Baker
- April 25, 2018 at 1:41 PM #13256
  
  stenhh-octant.no
  Participant
  
  Getting the same error after upgrade. What is the solution?
  Please advice!
- April 29, 2018 at 9:57 PM #13266
  
  Damian Baker
  Participant
  
  Hello,
  
  Sorry for the delay as I have been on vacation.
  Please send me temporary admin login details so I can take a look and solve this for you.
  Direct this to: support@css-javascript-toolbox.com
  
  Thanks
  
  Regards,
  Damian Baker
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